Return Policy
If your product was damaged during shipping or you were shipped the wrong part please email hello@roq.us or call (87)ROQ-IT-NOW (877) 674-8669 and our team will immediately address the concern. ROQ US offers a limited 30-day return policy limited to parts and accessories.
All capital equipment purchases are non-returnable without express consent from ROQ US. ALL RETURNS must be approved by ROQ US prior to the commencement of return.
Unless authorized, returns will only be accepted if the product is unused and in its original packaging and in new condition. Return shipping responsibilities are that of the client unless the reason for the return was due to a ROQ US shipping error or damage in transit. Original shipping charges will not be refunded to the client unless otherwise authorized by ROQ US. ROQ US must be notified of any return request within 15 days of the receipt of the item.
​
All Returns are subject to a 20% restocking fee which will be evaluated at the time of the return and will be subject to the reason of the return.
​
Special Order and Custom parts are not returnable.
​
Digital print heads and electric parts are not returnable.
​
From time to time ROQ US may change its return policy by updating the above policy. Your continued use of this site indicates your understanding of the above policy and you should check back from time to time to review any changes to the policy set forth herein.
Please direct any Support Request HERE
​
Thank You,
ROQ US
​
Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.1 AA guidelines over time. If you are currently experience any issues with our website, have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site, please call us toll free at 877-674-8669 or email us at contact@roq.us. If you do encounter an accessibility issue, please be sure to specify the Web page and we will make all reasonable efforts to make that page accessible.